The Korea Communications Commission announced on the 17th that it had held the first meeting of this years working group for self-improvement of pay broadcasting.
At the meeting, the Korea Communications Commission recommended that pay broadcasters be notified by text message when signing up, changing, or renewing a product in order to prevent repeated user complaints.
As a result of analyzing the complaints received by IPTV, MSO, and satellite broadcasting companies, the Korea Communications Commission found that users did not recognize or properly inform the users of major details such as company name, membership, subscription product, contract period, and total fee when signing up, changing, or renewing a product. I figured out the problem I wasnt getting. Accordingly, some business operators within the consultative body proposed a method of sending a message to provide information on subscription, change, and renewal of contracts.
All pay-TV operators plan to send text messages this year to improve user convenience.
The consultative body has been operated quarterly since 2019 by the Korea Communications Commission and the Viewers Media Foundation with 18 pay-TV operators and related associations to improve problems in the broadcasting market.
The Korea Communications Commission said that it is expected that pay-TV users will be informed of their subscription information accurately, thereby reducing repeated complaints and preventing user damage.
