Samsung Electronics announced its position at the general meeting of shareholders… Emphasis on optimization of temperature control algorithm
Violation of Consumer Labeling and Advertising Act… Jong-hee Jong-hee, CEO of Samsung Electronics (Director of DX Division), delivers a greeting at the 53rd Samsung Electronics regular general shareholders’ meeting held at the Suwon Convention Center in Yeongtong-gu, Suwon, Gyeonggi on the 16th. 2022.3.16/News 1 © News1 Reporter Kim Young-woon
(Seoul = News 1) Reporter Hyeon-joo Oh, Reporter Chang-seok Moon = Samsung Electronics officially apologized for the game optimization service (GOS) incident that caused controversy over performance degradation at the regular shareholders’ meeting on the 16th. Emphasizing that the GOS app is a consumer safety device, he also announced a plan to repay with the best product.
At the 53rd general shareholders’ meeting held at the Suwon Convention Center in Suwon-si, Gyeonggi-do, Samsung Electronics Vice Chairman Han Jong-hee once again apologized for not carefully examining the hearts of customers from the beginning. He said that he would like to repay the service.
Vice Chairman Han said that the background of creating the GOS app is to optimize smartphone performance by reflecting the various characteristics of the game. said he did
Specifically, GOS refers to an app that Samsung Electronics restricts device performance to prevent overheating when operating game apps that require fast data processing. It was released when the Galaxy S7 was released in 2016, and at that time, users could turn off the GOS function through the bypass app, so it was not a big problem.
However, as the operating system (OS) was updated to Android 12-based One UI 4.0, the detour route was blocked. As a result, immediately after the release of the Galaxy S22, controversy over performance limitations arose.
Samsung Electronics applied updates to the Galaxy Z Fold 3 and Flip 3, including the Galaxy S22 and Galaxy Tab S8, from the 10th in response to a series of complaints. The key is that consumers can choose the level of activation of the GOS app.
In this regard, Vice Chairman Han said that GOS-related software was updated, so we would do our best to ensure that our products sell well.
He emphasized that the alarm prevention function will continue so that user safety is not compromised even if the terminal policy is changed, stating that stability will be ensured by optimizing the temperature control algorithm for the heat concern caused by the provision of GOS option.
On the morning of the 16th, when the 53rd Samsung Electronics regular general meeting of shareholders was held, a rally was held at the Suwon Convention Center in Suwon, Yeongtong-gu, Gyeonggi-do to call for the withdrawal of the appointment of Roh Tae-moon as executive director. 2022.3.16/News 1 © News1 Reporter Kim Young-woon
Some observers say that even with Samsung Electronics’ apology, consumer dissatisfaction will not be eased.
The Galaxy GOS class action preparation cafe and the famous smartphone community held a truck protest in front of the president on the same day.
On the billboards of trucks roaming the road around the Governor-General, the phrase, Pay attention to the quality of mobile phones, and don’t forget that companies that do not listen to the voices of consumers will be put out of business.
Before the start of the general assembly, the Samsung Electronics Union held a demonstration holding a placard stating that the appointment of Samsung Electronics’ executive director Roh Tae-moon, the root cause of the GOS incident, should be withdrawn.
Meanwhile, Vice Chairman Han did not reveal any plans for future new products on the same day. In response to a question about whether to launch a rollable phone, he said that it is difficult to comment on specific plans for the future, such as products and services.