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Reporter Jiwon Yoon = The Korea Communications Commission has recommended that pay-TV operators notify users of major product-related information, such as subscription information.
The Korea Communications Commission announced on the 17th that it had held the first meeting of the Pay Broadcasting Autonomous Improvement Working Group and recommended that pay TV operators be notified by text message when signing up, changing, or renewing a product.
The Pay Broadcasting Autonomous Improvement Working Group, which has been in operation since 2019, is a public-private autonomous consultative body prepared by the Korea Communications Commission and the Viewers Media Foundation to improve problems in the broadcasting market. Currently, 18 pay-TV operators and related associations are participating.
Previously, the council analyzed the complaints received by IPTV, multiple cable broadcasting companies, and satellite broadcasting companies. As a result, there was a problem that users were not aware of or were not properly informed about the main contents such as company name, membership date, subscription product, contract period, and total fee when signing up, changing, or re-signing a product.
In order to solve this problem, a plan has been prepared to send a text message to some operators within the council providing information on subscription, change, and renewal of contracts.
In particular, the Korea Communications Commission requested cooperation from all pay-TV operators to send a message providing information on subscription, change, and renewal agreements, and emphasized the need for preventive efforts. Accordingly, all pay-TV operators plan to send text messages this year to improve user convenience.
The Korea Communications Commission said that it is expected that repeated complaints will be reduced and damage to users will be prevented by receiving accurate information on their subscription information by pay broadcast users.